Refund Policy Welcome, time-traveling adventurer. In Another Eden, every step across the past, present, and future shapes your destiny. However, even seasoned heroes may need to revisit decisions made along their journey. This Refund Policy is your guide through the timeline of transactions, ensuring that all purchases are handled fairly and transparently within the realm of space and time. 1. Immutable Nature of Digital Purchases All purchases of digital content—including Chronos Stones, starter packs, premium bundles, and expansion content—are considered final and non-refundable once delivered or accessed. This includes both one-time purchases and consumables obtained through in-game stores. In the language of the future: once the gate is opened, it cannot be closed. 2. Conditions for Refund Eligibility We may consider refunds only in rare temporal anomalies, such as: Duplicate purchases caused by server lag or app malfunction. Content not received after successful payment. Technical failures where access to the purchased item is permanently disrupted. Unauthorized transactions made without your knowledge or consent. Incorrect version or region purchased, and the product was not downloaded or used. Refund requests must be submitted within 7 days of the original purchase. All claims are reviewed on a case-by-case basis by our Support Gatekeepers. 3. Ineligible Refund Scenarios We do not provide refunds under the following circumstances: Buyer’s remorse or “change of heart.” Dissatisfaction with character draw results or RNG mechanics. Connectivity issues caused by your network or device. Incompatibility due to outdated operating systems or unsupported devices. Abuse of the refund system in an attempt to manipulate gameplay advantages. Remember, not all timelines can be reversed—some paths must be walked to the end. 4. Gacha System and Randomized Results Purchases involving randomized content (such as banners, draws, and Chrono Crosses) are governed by the mechanics of probability. Refunds will not be issued due to discontent with character or item outcomes. The Wheel of Fate turns for all, and even the greatest heroes must embrace uncertainty. 5. Subscription-Based Content If you've subscribed to a recurring service (such as “Star Dream Subscription” or bonus reward plans), you may cancel future renewals at any time via your platform’s settings. No partial refunds will be granted for remaining subscription periods after cancellation. Benefits continue until the end of your paid cycle. 6. Third-Party Platforms If you purchased content through a third-party platform (such as the Apple App Store, Google Play, or Steam), all refund requests must be handled directly through those platforms. Their policies override our own for those specific transactions. We cannot process or interfere with refunds outside our direct control. 7. Fraud, Chargebacks & Enforcement Chargebacks initiated without prior contact may result in: Suspension of your account and in-game access Revocation of previously purchased items Blacklisting from future purchases Legal action in cases of deliberate fraud Before initiating a chargeback, please contact us so we may assist you in resolving the issue peacefully, without distortion of time. 8. Requesting a Refund To request a refund for an eligible situation, please reach out to our support team through the official Help Portal. Include: Player ID and account information Order number and platform used Date and details of the transaction Clear description of the issue Screenshots or supporting evidence Our response time is typically 2–5 business days, though complex investigations may take longer. 9. Local Jurisdiction & Consumer Rights We honor all applicable consumer protection laws, including those in the EU, UK, Canada, and Australia. If your local law grants refund rights for digital content, we will comply accordingly. Please note, such rights apply only in cases defined by law and not as general policy exceptions. 10. Final Words from Beyond Time A journey through the ages is filled with risk and reward. Every decision, including the choice to make a purchase, carries weight in shaping your path. We ask that all adventurers consider their actions carefully before invoking the power of the Chronos Stones. May your timeline remain bright, and your choices wise.